Privacy Policy
1. Introduction
At CustomBird.in, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. By using our service, you consent to the data practices described in this policy.
2. Information We Collect
Personal Information
We may collect the following personal information:
- • Name and contact information (email, phone number)
- • Billing and shipping addresses
- • Payment information (processed securely through Razorpay)
- • Account credentials and preferences
- • Communication history with our support team
Automatically Collected Information
When you visit our website, we automatically collect:
- • IP address and device information
- • Browser type and version
- • Operating system
- • Pages visited and time spent on each page
- • Referring website or source
- • Click patterns and user interactions
Cookies and Tracking Technologies
We use cookies and similar technologies to:
- • Remember your preferences and settings
- • Analyze website traffic and usage patterns
- • Provide personalized content and advertisements
- • Improve website functionality and user experience
For detailed information about our use of cookies, please see our Cookie Policy.
3. How We Use Your Information
Service Provision
- • Process and fulfill your orders
- • Manage your account and preferences
- • Provide customer support
- • Send order confirmations and updates
Communication
- • Respond to your inquiries
- • Send marketing communications (with consent)
- • Notify you about product updates
- • Share important service announcements
Improvement
- • Analyze website usage and performance
- • Improve our products and services
- • Develop new features and functionality
- • Conduct research and analytics
Security
- • Protect against fraud and abuse
- • Ensure website security
- • Comply with legal obligations
- • Maintain data integrity
4. Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:
Service Providers
We may share information with trusted third-party service providers who assist us in:
- • Payment processing (Razorpay)
- • Website analytics (Google Analytics)
- • Email marketing and communication
- • Shipping and delivery services
- • Customer support tools
Legal Requirements
We may disclose your information when required by law or to:
- • Comply with legal processes or government requests
- • Protect our rights, property, or safety
- • Prevent fraud or security threats
- • Enforce our Terms of Service
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Security Measures
- • SSL encryption for data transmission
- • Secure payment processing
- • Regular security audits
- • Access controls and authentication
- • Data backup and recovery
Data Retention
- • Account data: Until account deletion
- • Order information: 7 years (legal requirement)
- • Marketing data: Until consent withdrawal
- • Analytics data: 2 years
- • Support communications: 3 years
6. Your Rights and Choices
Access and Control
You have the right to:
- • Access your personal information
- • Update or correct your data
- • Request deletion of your data
- • Restrict processing of your data
- • Data portability
- • Object to processing
Marketing Preferences
- • Opt-out of marketing emails
- • Manage email preferences
- • Control cookie settings
- • Unsubscribe from newsletters
Account Management
- • Update account information
- • Change password
- • Manage address book
- • View order history
7. Children's Privacy
Our service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.
8. Third-Party Links and Services
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and that appropriate safeguards are in place to protect your information.
10. Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions about this privacy policy or our data practices, please contact us:
Email: hello@custombird.in
Phone: +91-9347197247
Address: Bachupally, Hyderabad, Telangana, India
Data Protection Officer: hello@custombird.in
Response Time: We aim to respond to privacy inquiries within 48 hours
12. Related Policies
For more information, please review our related policies:
Last Updated: 1/9/2026