Terms of Service
1. Introduction
Welcome to CustomBird.in. These Terms of Service ("Terms") govern your use of our website and services. By accessing or using our website, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access our service.
2. Definitions
Service
The CustomBird.in website and mobile application operated by CustomBird.in
User
The individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service
Account
A unique account created for you to access our Service or parts of our Service
Website
CustomBird.in, accessible from https://custombird.in
3. Account Registration
When you create an account with us, you must provide information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.
You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.
You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
4. Products and Services
CustomBird.in offers custom bird products and related services. All products are subject to availability and may be discontinued at any time without notice.
Product Information
- • Product descriptions and images are for illustrative purposes only
- • Actual products may vary slightly from images shown
- • Prices are subject to change without notice
- • All prices are in Indian Rupees (INR) unless otherwise stated
5. Orders and Payment
By placing an order through our Service, you warrant that you are legally capable of entering into binding contracts and that you are at least 18 years old.
Payment Methods
- • Credit/Debit Cards
- • UPI Payments
- • Net Banking
- • Digital Wallets
Order Confirmation
- • Orders are confirmed via email
- • Payment must be completed before processing
- • Orders may be cancelled if payment fails
- • Custom orders require advance payment
6. Shipping and Delivery
We strive to process and ship orders as quickly as possible. Delivery times may vary depending on your location and the type of product ordered.
Delivery Information
- Standard Delivery: 3-7 business days
- Express Delivery: 1-3 business days (additional charges apply)
- Custom Orders: 7-14 business days
- Delivery Areas: Pan India
Risk of loss and title for items purchased pass to you upon delivery of the items to the carrier. We are not responsible for any delays caused by circumstances beyond our control.
7. Returns and Refunds
We want you to be completely satisfied with your purchase. If you're not happy with your order, we accept returns within 7 days of delivery.
Return Policy
- • Returns accepted within 7 days of delivery
- • Items must be unused and in original packaging
- • Custom orders are non-refundable
- • Shipping costs are non-refundable
- • Damaged items will be replaced or refunded
To initiate a return, please contact our customer service team with your order number and reason for return. Refunds will be processed within 5-7 business days after receiving the returned item.
8. Intellectual Property
The Service and its original content, features, and functionality are and will remain the exclusive property of CustomBird.in and its licensors. The Service is protected by copyright, trademark, and other laws.
Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent.
9. User Conduct
You agree not to use the Service to:
- • Violate any applicable laws or regulations
- • Infringe upon the rights of others
- • Submit false or misleading information
- • Attempt to gain unauthorized access to our systems
- • Interfere with or disrupt the Service
- • Use the Service for any commercial purpose without authorization
10. Privacy and Data Protection
Your privacy is important to us. Please review our Privacy Policy, which also governs your use of the Service, to understand our practices regarding the collection and use of your personal information.
11. Limitation of Liability
In no event shall CustomBird.in, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of the Service.
Our total liability to you for any claims arising from your use of the Service shall not exceed the amount you paid us in the 12 months preceding the claim.
12. Disclaimers
The information on this Service is provided on an "as is" basis. To the fullest extent permitted by law, this Company:
- • Excludes all representations, warranties, conditions and terms whether express or implied
- • Does not guarantee that the Service will be secure or free from bugs or viruses
- • Is not responsible for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material
13. Governing Law
These Terms shall be interpreted and governed by the laws of India, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.
14. Changes to Terms
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
15. Contact Information
If you have any questions about these Terms of Service, please contact us:
Email: hello@custombird.in
Phone: +91-9347197247
Address: Bachupally, Hyderabad, Telangana, India
Business Hours: Monday - Friday, 9:00 AM - 6:00 PM IST
Last Updated: 1/9/2026