Track Your Order
Stay updated with real-time tracking information for your Custom Bird order.
Track Your Order
Other Ways to Track
Email Updates
Check your email for order confirmation and tracking updates. We send notifications at each stage of delivery.
My Account
Log into your account and visit "My Orders" to view all your orders and their current status.
SMS Updates
Receive SMS notifications with tracking updates and delivery status. Keep your phone number updated for timely alerts.
Common Questions
When will my order be delivered?
Standard shipping takes 3-5 business days, while express shipping takes 1-2 business days. You can track your order in real-time using the tracking number provided.
I can't find my order number. What should I do?
Check your email for the order confirmation. If you can't find it, log into your account and visit "My Orders" to view all your orders.
My tracking shows "In Transit" for several days. Is this normal?
Yes, this is normal. "In Transit" means your package is moving between facilities. Updates may not appear daily, but your package is on its way to you.
What if my package is lost or damaged?
If your package is lost or damaged during transit, please contact us within 48 hours of the expected delivery date. We'll help you resolve the issue.
Can I change my delivery address after ordering?
You can change your delivery address within 2 hours of placing your order by contacting our customer support team. After that, the order will be processed and cannot be modified.
Need Help with Tracking?
Having trouble tracking your order? Our customer support team is here to help you with any tracking or delivery questions.